Application Support Analyst - Gravitas Recruitment Group

Key Responsibilities Provide end-to-end application support for a global user base, diagnosing and resolving application, system, and data issues while ensuring timely escalation and communication. Manage incidents and service requests through Jira, prioritising and tracking issues in line with agreed SLOs/SLAs. Investigate recurring issues, conduct root cause analysis, and work with relevant teams to implement permanent fixes and improve service reliability. Develop and maintain operational do…